Oh, how far we’ve come – and how far we still have to travel!

    Happy CX Pros day!

    Hi everyone! I’ve been on the road pretty consistently for the last 4 weeks and there are definitely some themes that are popping up across all the conferences and private events I’ve been doing. I’ve met so many of you and I’m always so delighted to get to hear people’s stories. Especially their stories about their CX journey.

    The themes I’ve found that I have to share and I think that we, as a practice, need to address are:

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