Customer Experience Execution – Deadly Sins (CXEDS)

    In this series, I’ll be sharing stories of where the rubber met the road and melted on impact.

    CXEDS #1: Correcting your Customer

    I was in Austin for SXSW a while back and I went to go pick up my rental car. We’ll leave the behemoth unnamed. Austin is a tiny airport and there is really only one place to go when you get off of your plane. All the travelers are exiting through one of just a couple exits. I follow the crowd, a little punchy from my early morning Sunday flight, and get to the car rental area.

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