An Open Letter to Health Plans

    Every time I turn around, there is another person who is complaining to me about the customer experience in the health care system. As soon as they hear that I’ve worked for and am working with health care plans, they are so willing to share their stories with me. I get it, and I appreciate their frustration, so I thought I’d write a letter to the health plans.

    These three issues are the three I hear time and time again.  Read More From The Chief Customer

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