Customer loyalty drives business results.

    Plain and simple.

    Driving Customer Experience

    I’ve been in companies, large and small — driving the customer experience from strategy to implementation. It starts with the C-suite and reaches to the front-line. I can help you take all the theory and turn it into practice that works. Learn more about how Chief Customer brings everyone into the process.

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    Customer Experience Program

    Whether you’re just starting a customer experience program, you have a program that’s been in place for years or you’re somewhere in between, I bring real-world experience to help your business become one your customers trust and value. I can help you figure out how to build your program.

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    • 54

      Companies Served

    • 968005

      Blue Suits Impacted

    • 605

      Speeches Given

    • 9456

      Trips to Starbucks

    Need an inspiring and entertaining speaker who can take the complex theories of customer experience and turn them into measurable practice?

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